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Marius F

1 reviews | Active since Sept 2018

01 Oct 2019, 11:26

Vodacom Data bought but not credited

I bought 10GB data from Vodacom on 19Se***. The data was not credited to my account. Vodacom says the amount did not Settle, but it was deducted from my FNB Account. I have sent proof Vodacom on more than one occasion, but they elect to ignore it.

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Replies (3)
MF
Marius F's update01 Oct 2019, 11:28
Reviewer Update
The date was 19th August 2019.
Vodacom
Vodacom's reply01 Oct 2019, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Oct 2019, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
As per our communication today, we have provided you feedback with regards to your query. 
Regards, Consumer Website Team