Vodacom Data Billing Query

<p>I am so tired of Vodacom that I have been forced to send an email to the consumer ombudsman south Africa.</p> <p> </p> <p>I am on the uChoose Smart S plan so I could not understand how they could charge me R4020 for data usage.</p> <p>Spoke to Lerato from customer care on the 26/10/2016 @ 6:57am</p> <p>Reference Number – ********** 3</p> <p>Was charged R1302 for contract 079</p> <p>Was charged R4020 for contract 071 for Data usage</p> <p>A total of R5322 was debited from my account</p> <p> </p> <p>Spoke to Natasha from the accounts department on the 26/10/2016 @ 8:18am</p> <p>She told me that the R4020 was a charge for migration.</p> <p> </p> <p>Spoke to Zanele from the solutions department on the 26/10/2016 @ 08:27</p> <p>She was the only person who understood & told me that my invoice for October was R1302.51</p> <p>She then then told me that they can do a reversal however it will take 7working days.</p> <p>But then she also advised me that I could just go to my bank & reverse it which will be much faster & pay the R1302.51 via EFT which I did on the same day.</p> <p> </p> <p>Received an email from Roderique Lategan saying,</p> <p>Dear Natasha Michael</p> <p>Your data billing query refers.</p> <p>We apologise for the inconvenience caused. Please note that a credit of R3756.35 has been processed on your Vodacom account in respect of the data charges. This will reflect within two days.</p> <p> </p> <p>Spoke to Olga from collections on the 04/11/2016 @ 10:02am</p> <p>To find out if my account was sorted out & that the credit was reflecting.</p> <p>She told me that there is still an outstanding amount of R600 for calls made.</p> <p>Tried to explain to her that I am on the uChoose Smart S Plan but she was so rude & insisted that I had to pay the R600 immediately.</p> <p> </p> <p>Spoke to Voyo from accounts on the 04/11/2016 @ 10:14am</p> <p>And she asked me to call back on Monday the 07/11/2016 because the credit was still not reflecting on their system.</p> <p> </p> <p>Received an sms from Vodacom on Sunday the 06/11/2016 @ 03:03pm</p> <p>That I need to pay R61.39 within the next 5 days</p> <p> </p> <p>Spoke to Lulama from customer care this morning the 09/11/2016 @ 10:12am</p> <p>She said that she does not know what the R61.39 was for cause it was not on my invoice because of the credit.</p> <p> </p> <p>Spoke to Surprise from the accounts department straight after @ 10:22am</p> <p>She confirmed that the credit was now reflecting & that there is still an outstanding balance of R61.39 that I need to pay.</p> <p> </p> <p>Which I eventually did pay this morning at around 10:30am because I was so tired of dealing with *********** people.</p> <p> </p> <p>My contract ends in March 2017 so I wish to cancel my contract in April 2017 & move to a better service provider.</p>