SS
Sello S
1 reviews | Active since Jul 2012
16 Apr 2015, 12:26
Vodacom data billing is a big cheat
I have issues with the following, firstly is the billing method. Vodacom is charging me for data that I consumed between midnight and 5AM. I didn't expect to be charged as I have night owl data bundles. I started the download sessions at 0:00 as per itemised billing report. The argument Vodacom is giving is that they charge according to the time the session commenced which should have been 0:01 for night owl. I find it strange and unfair for Vodacom to charge per session. I expect Vodacom to charge me for the data I consumed before 0:00:00 and 0:00:59 and the rest should be on Night Owl bundle. The number in question is ***
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Replies (1)Vodacom's replyOfficial
16 Apr 2015, 16:40Hello sseabe,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2015, 16:40
Official
Hello sseabe,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
