Vodacom Data Billing and Cancelation of Contract

<p>I am extremely disappointed in the service from Vodacom. Not the mention the lack of service from your customer care division.</p> <p>I took out the contract of the tablet and 5 Gigs data per month, once I received the tablet I had problems with the sim-card, the matter was escalated as the consultants could fix the problem.</p> <p>For 2 months I have paid for the tablet but not once could I use it as the sim-card/tablet is faulty.</p> <p>I phoned Vodacom on numerous occasions and calls get dropped and you need to start the process from the beginning. I was send from one person to the other, days I spend to try and get it resolved with no luck. I then went to a branch of Vodacom and they also could not assist me. I phoned again and the consultant advised me to cancel the contract and Vodacom will reimburse me for the 2 months I paid for. I phoned and cancelled the contract, within 3 days Vodacom came and fetched the tablet and sim-card.</p> <p>I phoned again to find out when I can expect my money from Vodacom to find out the contract was never cancelled.</p> <p>I have reference numbers and spoke to at least 10 consultants and NOBODY can help me.</p> <p>I phoned yesterday again and nothing was sorted.</p> <p>Conclusion: I am paying for a service that I am not receiving, I don’t even have the product (tablet) but Vodacom is very thorough in taking my money each month (debit order)</p> <p>Vodacom is *****ing my money!!!!</p>