Vodacom data bill shock

<p>I took out a contract with Vodacom towards the end of last year. Visited the Montana outlet in early February to place a limit on my call usage as well as my data bundle. The consultant assisted with placing the data limit as well as call limit on my phone. The gentleman printed me a statement at the time which reflected for the period of 01 Jan to 31 Jan that my bill was R1,146.52, Vat of R160,51 which totaled R1,307.03. Early march around the 3rd received a call from an Consultant that i qualify for an upgrade to increase my data bundle from 300MB to 1 Gig and call limit from 120 minutes to R250 min for an extra R130 to my existing contract amount. I accepted after asking several questions and she provided me the following Quotation number 1- ********** ********** for the migration. To my surprise having done nothing unusual in terms of my phone usage, i receive an sms that my data bill equals R5470-68. I dont download movies or music, I use my phone merely for receiving calls and whatsapp. There is nothing out of the ordinary i did in the last 22 days which I have not done previously, yet my bill has spiked to a ridiculous amount of R7,155. They are unable to explain how this has come about. Logged a dispute with regards to the data billing, and received the following reference number - 1_ ********** ********** . Kindly resolve this as a matter of urgency as I am not a data user, and neither download any extra ordinary items. Please provide me with an itemised billing reflecting how this amount has accumulated to over R5000. Please advise what happened to the limit usage I initiated at Montana branch for calls and data as this is completely ridiculous. I have two kids and do not have that kind of money. I will be contating my lawyer to have this resolved as due to this crazy bill, I will not be in a position to pay my bond. I intend fighting this tooth an nail, as i am in complete dispute that i used 26 GB just responding to whatsapp messages.</p> <p> </p> <p>My cellphone number is ********** 233, and I plead with you to have this resolved as this has put a sour taste to my customer experience with Vodacom.</p> <p> </p> <p>Regards </p> <p> </p> <p>Shanaaz Mbangeni</p>