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Natasha R

1 reviews | Active since Mar 2009

08 Jul 2016, 12:51

Vodacom Data Bill accumulated due to technical error

<p>Ref: 1- ********** 8614</p> <p>I phoned in 3 weeks ago when I received an sms that my bill is over R2000. I bought a data bundle at the beginning of June and Vodacom never notified me that my data bundle had expired, like they usually do, and apparently I acumulated R1000 of data on my account. Every time my data runs out and Vodacom sms's me, I top up with data bundles. When I went to check my balances, it never reflected my data balance. This is a technical issue on Vodacom's side and I'm NOT paying R1000 of data for a problem on Vodacom side. Someone was supposed to contact me from Vodacom and I've not heard a work back. It's been 3 weeks now!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team