1 reviews | Active since Mar 2009
Vodacom Data Bill accumulated due to technical error
<p>Ref: 1- ********** 8614</p> <p>I phoned in 3 weeks ago when I received an sms that my bill is over R2000. I bought a data bundle at the beginning of June and Vodacom never notified me that my data bundle had expired, like they usually do, and apparently I acumulated R1000 of data on my account. Every time my data runs out and Vodacom sms's me, I top up with data bundles. When I went to check my balances, it never reflected my data balance. This is a technical issue on Vodacom's side and I'm NOT paying R1000 of data for a problem on Vodacom side. Someone was supposed to contact me from Vodacom and I've not heard a work back. It's been 3 weeks now!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
