1 reviews | Active since Nov 2015
Vodacom data being depleted even though not used
I have experience my data being depleted even though I have not used it. This is despite the fact that I have put my settings for the applications to only update when Wi-Fi is on. I have also disabled. The background data for all the applications has been restricted. About 3 months ago, data of about 1,1 GB disappeared overnight. I woke up the next morning at it was gone. A bout 2 months later another 800 MB disappeared. Again a month ago about 400 MB got depleted even though I did not use it. This unfair treatment from Vodacom has carried on for a longer than a year not. I was on a contract and would receive exorbitant invoices for data which I have not used. I have written two reviews about Vodacom before.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
