TP
Tshepiso P

1 reviews | Active since Nov 2015

16 Apr 2018, 13:42

Vodacom data being depleted even though not used

I have experience my data being depleted even though I have not used it. This is despite the fact that I have put my settings for the applications to only update when Wi-Fi is on. I have also disabled. The background data for all the applications has been restricted. About 3 months ago, data of about 1,1 GB disappeared overnight. I woke up the next morning at it was gone. A bout 2 months later another 800 MB disappeared. Again a month ago about 400 MB got depleted even though I did not use it. This unfair treatment from Vodacom has carried on for a longer than a year not. I was on a contract and would receive exorbitant invoices for data which I have not used. I have written two reviews about Vodacom before.

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2018, 13:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team