NB
Nick B
1 reviews | Active since Dec 2018
19 Dec 2018, 07:45
Vodacom data balance enquiry not working
My wife would like to monitor her data usage on her mobile contract, to ensure she does not get any nasty surprises on her bill. However, since 14/12 she has been trying to get her data balance using either the USSD method or the MyVodacom website. This is all to no avail, as the services do not work. Vodacom is so quick to bill one when you go over your data limit, but how are you supposed to manage it if none of there services work.
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Replies (2)
Vodacom's replyOfficial
19 Dec 2018, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Dec 2018, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Dec 2018, 15:08Dear Nick,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that your query has already been escalated to our back office and we will revert back to you once feedback is available.
Your SR reference number is ***. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that your query has already been escalated to our back office and we will revert back to you once feedback is available.
Your SR reference number is ***. Regards Consumer Website Team(SA)
Vodacom's reply24 Dec 2018, 15:08
Official
Dear Nick,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that your query has already been escalated to our back office and we will revert back to you once feedback is available.
Your SR reference number is ***. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that your query has already been escalated to our back office and we will revert back to you once feedback is available.
Your SR reference number is ***. Regards Consumer Website Team(SA)