BM
Bree-Gate Mamakhe
1 reviews | Active since Feb 2023
21 Feb 2023, 15:32
VODACOM DATA
Hi I bought whatts app Data at checkers store. Loaded the data to 06070####.. And i could not access the data.. ocntacted Vodacom and spoke to xolisile who confirmed the data is loaded on my number but its not reflcing or showin it has been uses.. The voucher number is ***#### I need this data reloaded back to my number.. Xolisile confirmed that the data is not reflecting and I I take it back to shop they dont have proof ot access usage and will not refund me.. IF VODACOM CAN VERIFY AND CHECK IF THHE DATA WAS USED THEN THEY SHOULD REFUND ME AND I NEED IT ASAP
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Replies (2)
Vodacom's replyOfficial
22 Feb 2023, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2023, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Feb 2023, 12:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please dial *135# to view your balances alternately download the My Vodacom App. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2023, 12:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please dial *135# to view your balances alternately download the My Vodacom App. Regards Consumer Website Team
Best regards,