ET
Erns T
1 reviews | Active since Jun 2014
14 May 2023, 19:19
Vodacom data availability
Would have loved to give a Zero rating. I took out a 10Meg data line. 99% of the time it tests below 1Meg, if the line is available. Stay away, Vodacom is taking cpnsumers for ride! I did complaon numerous times to no avail, I am sitting with a 2 year contract, actually with no data!!
Will never recommend them at all.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 May 2023, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2023, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 May 2023, 07:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Advanced Data Division and based on the feedback received, they failed to reach you.
Kindly set the Network Mode on the Router to "4G only" while connected to the Router:
1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab
8) Click connect.
Client to use the 5Ghz WIFI signal instead of 2.4Ghz signal if applicable.
If the problem persists, client to have the router checked at Vodacom repairs. Regards Consumer Website Team
Kindly set the Network Mode on the Router to "4G only" while connected to the Router:
1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab
8) Click connect.
Client to use the 5Ghz WIFI signal instead of 2.4Ghz signal if applicable.
If the problem persists, client to have the router checked at Vodacom repairs. Regards Consumer Website Team
Best regards,
Vodacom's reply24 May 2023, 07:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Advanced Data Division and based on the feedback received, they failed to reach you.
Kindly set the Network Mode on the Router to "4G only" while connected to the Router:
1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab
8) Click connect.
Client to use the 5Ghz WIFI signal instead of 2.4Ghz signal if applicable.
If the problem persists, client to have the router checked at Vodacom repairs. Regards Consumer Website Team
Kindly set the Network Mode on the Router to "4G only" while connected to the Router:
1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab
8) Click connect.
Client to use the 5Ghz WIFI signal instead of 2.4Ghz signal if applicable.
If the problem persists, client to have the router checked at Vodacom repairs. Regards Consumer Website Team
Best regards,