Vodacom data and talktime issue

I have signed for a Vodacom contract in the middle of Dec 18. On the 7th of January i spoke to Phindile Zibi where i informed him that i bought 5 g data on the bank's website and all the data were allocated to my showmax acc. Therefore i cannot use the data for anything else. This was not what i want . I wanted to buy data for general use. I phoned the bank and they referred me to Vodacom. Vodacom referred me to the bank. This is a vodacom allocation issue.

I was cut off when i made a call only to find out as per vodacom my free talktime was depleted which is impossible. I have requested an itemised billing which shows me that i phoned a family member every day 3 to 6 times from 1 Jan 19 untill 6 Jan 19, sometimes in the middle of the night. This is impossible. I have requested screenshots of the call history of the nr on my itemised billing to proof that those calls were not made. Within 3 weeks of my contract my data and calls were messed up by vodacom!! how is this possible??? On top of that, when my phone fell last week, the screen cover came off!! I urgently need feedback about this issue.