Vodacom Data and Service - or lack thereof

<p>For two months I received Bills in excess of R4400. I queried this and I was told that I went out of bundle and that they notified me - I checked but there were no SMS's from Vodacom stating this.</p> <p>I then Logged two calls to try and find out 1) what is using my data so much and 2) why am I not receiving notifications and 3) if I try and check my balance it does not show my data usage (I have pics to prove)</p> <p> They did not come back to me </p> <p>Then in November I again ran out of data on the 9th already(1gig). I tried to buy 3 gigs and it failed, I tried again and failed again. the next morning I tried to buy 3 gigs again - and suddenly both the previous evenings data appears! so now I sit with 9 gigs!!! (and a R900 BILL) </p> <p>I logged a call again to reverse this - but I have not heard back from them.</p> <p>3 weeks passed and I try to see what data I have left - I cant see anything on the Vodacom App - nor on *111# or *111*502# - (Again I took Pics)</p> <p>I phoned them again - and I am told that they have a backlog of calls , they could not check my complaint yet (after 3 weeks!) </p> <p>Again I am told that I have now run out of Data 5 days ago and I am racking up a big out of bundle bill!!</p> <p>I still cannot see what my outstanding amount is - and I still do not receive messages to say that my data is finished.( I tested it with the vodacom consultant on the line)</p> <p>She recomennded that I switch of my data - but I am trying to run a bussiness from my phone?! how the hell? this is a bussiness contract - I have had Iphones for 7 years? What has changed?</p> <p> </p> <p>I asked when I can expect feedback regarding my calls - she said they hope to contact me next week. </p> <p>- that is 4 weeks (if they do contact me!) Is this a business they are running? really? </p> <p>The call's tracking number is A7-EA3Y-VQT9 </p> <p>NO SERVICE FROM THEM - I'll be taking them on in all possible media's untill I receive service AND AN EXPLANATION</p> <p> </p>