RG
Rizwaan G
1 reviews | Active since Nov 2011
11 Jul 2019, 06:18
Vodacom data and minutes not carrying over
I am chasing vodacom for the last 4 months now with issues around my contract data and minutes not been carried over and they keep giving me data to compensate me without fixing the issue and now last month they even charged me for the data when I should be credited as it is their mistake and I logged over 5 calls with them, I need this issue resolved now otherwise I would take my business else where for all my contracts as surely Vodacom does not value their long term customers and to fix such a simple and small issue of data and minutes to carry over, and when that happens the next month it should use the previous carried over months minutes and data, as surely that is not happening and it is frustrating calling vodacom every month to sort this out and nothing happens.
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Replies (4)
Vodacom's replyOfficial
11 Jul 2019, 08:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2019, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RG
Rizwaan G's updateReviewer Update
12 Jul 2019, 18:02It has been 2 days now and still no word or call from vodacom.
RG
Rizwaan G's update12 Jul 2019, 18:02
Reviewer Update
It has been 2 days now and still no word or call from vodacom.
Vodacom's replyOfficial
15 Jul 2019, 13:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Jul 2019, 13:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
RG
Rizwaan G's updateReviewer Update
15 Jul 2019, 13:33I must say that after speaking to Lance Gurling from Vodacom, that they have no clue what is going on, as they said that i used up my data when i actually proved that i had over 2GB left that needed to be carried over, and this is happening every month, but anyways i will be cancelling all my contracts with vodacom and will never recommend them to anyone ever, and also they say that if i get minutes in the beginning of the month that is used first before the previous months minutes or data, and that is incorrect as then you will always loose minutes or data unless you finish all, but what is more funny my other contracts are fine and this policy does not apply, so they have no idea what is going on, but i tell you this after all of this i figured out that i do not want to be a vodacom customer anymore, as they feel that are correct even after i proved that i had data they meaning Lance said no i used it up, but he has no clue as i have proof and screenshots that i had data and the next day it was gone.
RG
Rizwaan G's update15 Jul 2019, 13:33
Reviewer Update
I must say that after speaking to Lance Gurling from Vodacom, that they have no clue what is going on, as they said that i used up my data when i actually proved that i had over 2GB left that needed to be carried over, and this is happening every month, but anyways i will be cancelling all my contracts with vodacom and will never recommend them to anyone ever, and also they say that if i get minutes in the beginning of the month that is used first before the previous months minutes or data, and that is incorrect as then you will always loose minutes or data unless you finish all, but what is more funny my other contracts are fine and this policy does not apply, so they have no idea what is going on, but i tell you this after all of this i figured out that i do not want to be a vodacom customer anymore, as they feel that are correct even after i proved that i had data they meaning Lance said no i used it up, but he has no clue as i have proof and screenshots that i had data and the next day it was gone.