Vodacom data and Amazon cloud

Three calls later and Vodacom together with their customer service call centre partners Tech Mahindra and Isonxerience are unable to answer my queries regarding depleted data used by Amazon Cloud. Amazon has confirmed in writing that I do not have an active amazon cloud subscription. Vodacom can some one responsible and efficient please provide answers? The agents do not transfer you to a superior nor can they provide a reference number to report this matter to ICASA.