LT
Lesego T

1 reviews | Active since Jun 2014

07 Mar 2017, 22:39

Vodacom Data always vanishes

<p>once again, i had data and again it just vanishes. i have ensured that backround data is off, but out of the blue, with my phone not in use, it sais i have less than 24mb data, next thing i check and i dont have any data at all. i realy dont know what to do anymore as vodacom is my preferred carrier but with the data vanshing out of the blue as it does...mind you DATA IS EXPENSIVE AS IT IS!!!! so for it to just dissappear even when its not in use is just purely DISGUSTING!!! im am truly angry and dissappointed! </p>

0
Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Mar 2017, 11:17
Official

Good day,

As per our communication sent to you, this query is now resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

R. Maart

Best regards,