CP
Chenay P

1 reviews | Active since Jun 2009

18 May 2015, 19:27

VODACOM DATA/AIRTIME *******

Vodacom, I've experienced **************** with you people.<br> <br> I have a balance of R45.00<br> I recharge with R48.00<br> My balance is then R93.00<br> One click later to recharge with a data bundle and my balance is then R71.00 before I could confirm the data purchase.<br> Where is my R20.00 airtime. Your call centre agent tells me I have automatic updates. BULL!!!!<br> I set all my updates to prompt me first. I check my laptop and the last updates occurred on 13 May 2015. This Call Centre agent tells me he'll send me proof of data charges but I have to pay R22.00<br> VODACOM YOU ARE DISGUSTING. I can't wait till my contracts are done I'm never ever renewing them. <br> <br> ****************!!!

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Replies (1)
Vodacom
Vodacom's reply19 May 2015, 13:35
Official
Hello chenayp,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,