ON
Omega N
1 reviews | Active since Jan 2020
09 Jan 2020, 10:36
VODACOM DATA ABNORMALLY DISAPPEARING
If I could rate Vodacom a Zero at this point, I definitely would.
I just bought 1 gigabyte of data this morning and it was all gone in under 10 minutes.
My data has been disappearing for the past 2 days.
In these 2 days I have made attempts to talk to a consultant but ofcourse I only get the automated voice over guy who doesn't help in my case.
I cant find any other number to try to talk to someone to resolve this.
This is very frustrating!
Data is expensive as is, now on top of that the data should be dissapearing?
Honestly thinking its best I start using another network, after over 10 years of being with them.
I am very very frustrated, I am even afraid to re-load my data again as it will just vanish.
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Replies (1)Vodacom's replyOfficial
09 Jan 2020, 11:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
