MT
Mookho T
1 reviews | Active since Nov 2018
26 Feb 2025, 11:29
Vodacom Data ****
I have just bought 5 GB of data at 08:54 and started using it for youtube music and GP ar 10:00. The data got finished and I am told by your consultant that I have used all my data. I asked for a team leaders and was referred to "Samantha SNR Manager on the floor" she told me I can go ahead a log a hello peter complaint because I have used all my data. I always buy 5GB after every day to play music and do other things when I am not connected to the wifi at home or work. I fail to beleive that my data got finished in less than an hour.
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Replies (2)
Vodacom's replyOfficial
26 Feb 2025, 14:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2025, 14:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Feb 2025, 17:34Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Please select the link below to help manage your data.
https://www.vodacom.co.za/vodacom/shopping/v/manage-your-data
Regards, Consumer Website Team
https://www.vodacom.co.za/vodacom/shopping/v/manage-your-data
Regards, Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2025, 17:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have advised you accordingly with regards to your query. Please select the link below to help manage your data.
https://www.vodacom.co.za/vodacom/shopping/v/manage-your-data
Regards, Consumer Website Team
https://www.vodacom.co.za/vodacom/shopping/v/manage-your-data
Regards, Consumer Website Team
Best regards,