CO
Carel O

1 reviews | Active since Nov 2012

07 Apr 2022, 14:50

VODACOM DATA

I have upgraded on 1 March 2022, telephonically and have 4 contracts with Vodacom, I normally received data for free for 24 month depends on the package and you must ask for it, I never had a problem on my contracts, but now with this upgrade, when I upgraded I ask the consultant about my free data (not the 20gb promotional) and she told me on my package I will get 2gb for the next 24 months, Well I didn't received it, I phoned and ask them where my data was, and they told me that it wasn't on the package, and I told them the consultant told me she loaded it, well up until today I didn't received it and are not happy at all. I also ask them, that they must play back the call, because it was recorded for the terms and conditions.

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2022, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team