1 reviews | Active since Mar 2009
Good day Peter I recently received a bill from Vodacom of R 4 290.53 I called Vodacom to report and dispute this bill because I've had this contract for almost 2 years and have never exceeded my maximum use of 500 MB which equating to R115 monthly charge. I have also been soft-locked every time I reached this amount now all of a sudden they tell me that I am now on an open line and somehow I managed to use data worth this amount. Even if that was the case, I only use this table for Whatsup and facebook, how much whatsupping and facebooking do I need to do for my bill to be R4 200 in the space of a month???? I called Vodacom on Saturday (10th) to report this issue and they responded with a lousy statement via sms on the 12th stating that this charge is correct because I was using google https and also told me that as a "gesture of goodwill" they will credit my account with R2 878.35. I then called them again to let them know that I do not want their "gesture of goodwill" all I want for them is to do their job and check who used this data that I know I did not use! they have since not sms'd me nor called me and this matter remains unresolved. I would like to request Vodacom investigate this issue immediately and provide me with a correct bill. If they continue to insist that I used this data I want them to provide me with a list of all the so called google https sites that I accessed that led to this bill. Once this matter is resolved I would like Vodacom to cancel my contract please. Regards Angel
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Angel,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number ***251.
Regards
Randall
Best regards,
Good Day Angel,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number ***251.
Regards
Randall
Best regards,
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