Vodacom DATA

Good day,

so i had a bit of an issue with Vodacom recently.

as we all know the price of DATA in SA is high so we all try to save as much as we can. I recently had a look at my data balance the day before i get my new data and was shocked to say the least. on 30 November 2017 i had 21.9 GIG remaining on my account at 23:45 on 1 December at 06:00 after receiving my new 20 GIG for December 2017 it only showed 31.15 GIG which means that 11 GIG has magically disappeared. hence my frustration. We pay for data from Vodacom and expect them to use your carried over data before they use your newly allocated data which makes logical sense well to me atleast. I contacted them to find out where the 11 GIG of data disappeared to only to find out that it was data left from October 2017 so according to Vodacom they use your newest data first and whatever you did not use from the previous month gets discarded. if we are paying for the data who gives them the right to discard it??????? is this not theft seeing that they take our payment but does nit give us what we pay for???????? Could someone please advise me if they are getting the same raw deal from Vodacom or have we become so complaisant that we don't realize h ow they are *****ing from us? Kind regards

Gustav