Vodacom damaged my phone

My phone was handed in for repairs four months ago.<br> They wanted me to pay for a problem that was now in for the third time.<br> They refused to repair the phone and returned it to me. When I received it the screen was smashed.<br> They called the book sheet and admitted that there has not been any damage at check in and they must have damaged it.<br> <br> To date i have spoken to then 29 times and each time they lie about the situation of the phone.<br> I have made two complaints on hellopeter and the web response team promises feedback and has to date not given any feedback.<br> They refuse to allow me to speak to a manager. They refuse to help. I have written proof that they lie by giving a run around on their status on the phone.<br> <br> Here is how the big boys destroy the consumers because there is no recourse i can take other than a court case to prove their negligence.