NT
Nathan T
1 reviews | Active since Mar 2022
31 Mar 2022, 07:00
Vodacom damaged my credit score
Very bad service. Vodacom has not updated TransUnion since 2021 on my account. So now apparently it shows my account is in the arrears . Which is absolutely untrue .this has obviously negatively affected my credit score causing my bond application to fail. When I tried contacting Vodacom to try and sort things out . They are simply unwilling or don't know how. Just absolutely useless. Does any one know if I can proceed with legal action against Vodacom over this??
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Replies (3)
Vodacom's replyOfficial
31 Mar 2022, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2022, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nathan T's updateReviewer Update
31 Mar 2022, 12:39Oh great.have a look at this now. So they go ahead and add insurance to my account without consent aswell now.
Dear Customer. As of 01 MAY 2022, in order to ensure you get the best cover, your monthly device insurance premium will increase to align with the increased cost of repairs and replacements. We always strive to ensure your premiums are as low as possible. Your new device insurance premium is now R208.15pm. T&Cs remain the same. For more info contact ***.
Dear Customer. As of 01 MAY 2022, in order to ensure you get the best cover, your monthly device insurance premium will increase to align with the increased cost of repairs and replacements. We always strive to ensure your premiums are as low as possible. Your new device insurance premium is now R208.15pm. T&Cs remain the same. For more info contact ***.
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Nathan T's update31 Mar 2022, 12:39
Reviewer Update
Oh great.have a look at this now. So they go ahead and add insurance to my account without consent aswell now.
Dear Customer. As of 01 MAY 2022, in order to ensure you get the best cover, your monthly device insurance premium will increase to align with the increased cost of repairs and replacements. We always strive to ensure your premiums are as low as possible. Your new device insurance premium is now R208.15pm. T&Cs remain the same. For more info contact ***.
Dear Customer. As of 01 MAY 2022, in order to ensure you get the best cover, your monthly device insurance premium will increase to align with the increased cost of repairs and replacements. We always strive to ensure your premiums are as low as possible. Your new device insurance premium is now R208.15pm. T&Cs remain the same. For more info contact ***.
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Nathan T's updateReviewer Update
04 Apr 2022, 14:10I called TransUnion. They claim it's Vodacom that never updated
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Nathan T's update04 Apr 2022, 14:10
Reviewer Update
I called TransUnion. They claim it's Vodacom that never updated