Vodacom dainfern not knowing anything about their products

I upgraded at danfern squire in fourways as i already put in a complain how incompenant the staff was. they they know the product at all! vodacom got the manager to call me and he is also does not know how the process of upgrading and adding any accesory you like to your phone and now he tells me he spoke to head office and they told him that all clients does not quilify for that and and this is taking to long now and i must calll him the whole time after he told me he is going to help me... i think vodacom must give all training to all staff becuase the people at dainfern fourways vodacom does not know anything about their products and how upgrades work .. i want vodacom manager to call me asap to resolve this problem asap .. all i want is a galaxy smart watch series 4 with my iphone that i upgraded on as per dainfern store this is not a possibility which 2 other vodacom branches i spoke with say it is not true i can choose what i want.. so please can someone give me a call asap. thanks