IS
Ilyaas S

1 reviews | Active since Feb 2024

08 Feb 2024, 13:09

Vodacom

Dear vodacom im really disappointed and disgusted in your service about 2or 3weeks ago a field agent came to me and offered me a wifi package for 399 told me that the package includes a home router a pocket router a ups and a tv box they came to install the wifi i got none of the above mentioned the lady also told me i get a month free i called in to find out what has happened to all the above mentioned the consultant tells me that the package i was signed up for was just for wifi and its 599 no can assist me with this issue as this is false information provided to make a sale its disgusting i called in over 20 times i got the ladies name and number i asked her to give me her managers number she refuses on top of all this they tellme i need to pay if i want to cancel but i was provided with false information by a vodacom consultant im highly upset about the way this is handled after 20 calls no1 can assist me its actually sad and disgusting

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2024, 14:09
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team