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JN

1 reviews | Active since Feb 2014

10 Jun 2024, 14:05

Vodacom

I have been trying to resolve my fibre account out since 02/05/2024. 1. Debit order was done on my account for March which I never agreed to. Now I must pay a R100 penalty which I will not pay as I NEVER agreed to a debit order 2. My line speed was moved up to 50mbps, reason is that Openserve stop doing the 40mbps. Well have been paying since then R600 pm, now suddenly I must pay more which was never communicated its not my fault that Openserve discontinued the line.

I was contacted By Paul Hendricks whom said that it has bee resolved, now I read that my Fiber is still R670 because there was an increase in April apparently but there were NO MAIL SEND I have proof of mail that was sent to me in December 2023 what the new increase price will be for 2024 so how is it possible that there is 2 increases from Vodacom in 4 months. I need this resolved or the matter will be taken further

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Replies (7)

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Replies (7)

Vodacom's replyOfficial

10 Jun 2024, 14:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Jun 2024, 14:09

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

JN

Joseph N's updateReviewer Update

12 Jun 2024, 05:31

So you say some ine will contact me 2 days and still nothing..this is realy k,@#$ service. I will taking my business somewhere else

JN

Joseph N's update12 Jun 2024, 05:31

Reviewer Update

So you say some ine will contact me 2 days and still nothing..this is realy k,@#$ service. I will taking my business somewhere else

JN

Joseph N's updateReviewer Update

13 Jun 2024, 13:50

I was contacted and was told it will be escalated to the fiber team and so I am still waiting for an answer.

JN

Joseph N's update13 Jun 2024, 13:50

Reviewer Update

I was contacted and was told it will be escalated to the fiber team and so I am still waiting for an answer.

JN

Joseph N's updateReviewer Update

14 Jun 2024, 14:51

We are on the 14th already and still no feedback

JN

Joseph N's update14 Jun 2024, 14:51

Reviewer Update

We are on the 14th already and still no feedback

JN

Joseph N's updateReviewer Update

18 Jun 2024, 09:21

I hope that this will reach as may people as possible. NEVER USE VODACOM they are loars and ******* been trying to sort out my acc6which they are at fault but no one not even when you call. DEAN from social medie NO I PROMISE I WILL GET BACK TO ITS BEEN a WEEK AND STOLL NO ANSWER OR JELP

JN

Joseph N's update18 Jun 2024, 09:21

Reviewer Update

I hope that this will reach as may people as possible. NEVER USE VODACOM they are loars and ******* been trying to sort out my acc6which they are at fault but no one not even when you call. DEAN from social medie NO I PROMISE I WILL GET BACK TO ITS BEEN a WEEK AND STOLL NO ANSWER OR JELP

JN

Joseph N's updateReviewer Update

19 Jun 2024, 09:43

Bull s@#t I have told that from the 10th already and still nothing you are stalling I am logging with all replies and proof no to the ombudsman

JN

Joseph N's update19 Jun 2024, 09:43

Reviewer Update

Bull s@#t I have told that from the 10th already and still nothing you are stalling I am logging with all replies and proof no to the ombudsman

JN

Joseph N's updateReviewer Update

24 Jun 2024, 11:11

And so I am still waiting for an answer

JN

Joseph N's update24 Jun 2024, 11:11

Reviewer Update

And so I am still waiting for an answer