YC
Yumna C
1 reviews | Active since Jun 2020
08 Sept 2020, 10:44
Vodacom
Hi
My bill with vodacom had shot up to R2000 approximately, mainly because of subscriptions that I had not subscribed to.
Vodacom advises they will not refund the money. How do we justify this cost during the pandemic? Cancellations were done manually and an email was sent.
I may look at a alternative service provider and move the company cellphones too.
Please be aware of this everyone when checking your cellphone Bill's.
Regards Yumna
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Replies (2)
Vodacom's replyOfficial
08 Sept 2020, 11:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2020, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YC
Yumna C's updateReviewer Update
08 Sept 2020, 11:40Thank you, that will be much appreciated.
YC
Yumna C's update08 Sept 2020, 11:40
Reviewer Update
Thank you, that will be much appreciated.