Vodacom

I upgraded my one cellphone contract on the 31st of August 2024 and received 2 Samsung A25 devices. For which I think it was a great deal. Everything went smooth until the 7th of January 2025. Vodacom blocked both devices and I called on the 7th of January 2025 and was sent to a Vodacom store in mall@reds in Centurion Have to say they tried helping me on the 7th. Even some to the legal department. Devices were still block right up to today. I made numerous calls regarding the blocking of the devices I got call back at 15.00 this afternoon and the agent told me that my enquiry was only escalated last night the 13th of January 2025. He told me in a very "cool calm collective voice" that the turn around time is 72 working hours. That is not an answer that I want and expected. To be unable to use the devices for 8days already in not on. Seems like nobody can solve my problem. The message on the homescreen on both the devices are Your smartphone is still locked. To unlock it, please pay your outstanding bill at any Vodacom store. Further together. Vodacom (ref TM271)