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Verona N

1 reviews | Active since Dec 2023

27 Dec 2023, 17:39

Vodacom

Pathetic service form Vodacom!!!!

My line keeps getting disconnected every second day and I have to call in their customer service department which frustrates me more because no one seems to know either their job or what they are doing and saying because everyone says a different thing including managers.

I have to keep on phoning in and re in stating the line only for the line to work and thereafter it gets cut again.

I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date!!!!

Worse is that they transfer you to the wrong departments for assistance.

0
Replies (2)
Vodacom
Vodacom's reply28 Dec 2023, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
VN
Verona N's update28 Dec 2023, 10:44
Reviewer Update
Pathetic service form Vodacom!!!! My line keeps getting disconnected every second day and I have to call in their customer service department which frustrates me more because no one seems to know either their job or what they are doing and saying because everyone says a different thing including managers. I have to keep on phoning in and re in stating the line only for the line to work and thereafter it gets cut again. I am baffled to understand how No person working in Vodacom knows their job and are not able to assist me but there are extremely fast to list someone on the credit buarea for non payment however the account is up to date!!!! Worse is that they transfer you to the wrong departments for assistance.