Vodacom

I had a Vodacom internet contract. We thanged to fibber uncapped with a vox. As supplier. My contract period with vodacom has expired . i decided to terminate my contract officially. I was given the number to call by a sales person at there brance at galleria mall.i send a massage to the number. They responded that the contract will only terminated when i receive a sms that it is terminated.30 days later they deducted the finds from my account. I went to the branch at galleria mall tlo find out whaf happened and what the time period it takes to cancell contract. They failed to give an ansser and to phone the cancellatios. I insisted to phone from there office phone. The agent at cancellations said there is no communication recorged at there office. I remanded a refund of debit order and was told that sill not happen.after an lond atgument the consjltant confirmed that the contract is canceled.angail they deducted the maount from my account. The bank reversed the amount and charged R45 fee to recover the. Funds. And stopped the debit order.i am waiting to see if vodacom will attempt to withdraw the funds again.