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frances C
1 reviews | Active since Sept 2016
06 Dec 2022, 12:45
Vodacom
After reporting my problem in Hello Peter, Vodacome sent a message saying they would phone me. Still waiting for that call. i eventually contacted Vodacom in Bedford Centre. and made contact with Natalia. Wow she was fantastic, she sorted out our problem, nothing was too much trouble for her. Wake up Vodacom, you need more people like Natalia working in your organisation.
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Vodacom's replyOfficial
06 Dec 2022, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2022, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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frances C's updateReviewer Update
06 Dec 2022, 18:41I would like to add that no one from your office contacted me as advised above. I took a chance by contacting Vodacom in the Bedford Centre as i was desperate to complete the cancellation. I would also like to advise that your call centre were most unhelpful, I phoned 4 times and each time they promised to call me back which they didnt.
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frances C's update06 Dec 2022, 18:41
Reviewer Update
I would like to add that no one from your office contacted me as advised above. I took a chance by contacting Vodacom in the Bedford Centre as i was desperate to complete the cancellation. I would also like to advise that your call centre were most unhelpful, I phoned 4 times and each time they promised to call me back which they didnt.