AP
Alida P
1 reviews | Active since Feb 2022
28 Feb 2022, 09:14
Vodacom
My husband made a payment on my Vodacom account on the 24th June 2021 of R680.00. The payment does not reflect on my statement. I called them and they said I must send them proof of payment and a copy of my bank statement where the payment went off. I have send them numerous e-mails with the proof of payment but up to date still no response. They have now switched my phone off!!! I want to cancel my account but this issue must first be resolved.
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Vodacom's replyOfficial
28 Feb 2022, 10:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2022, 10:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team