Vodacom *****

I'm very unhappy with vodacom the sim swap was done on my number on the 20 July 2023 and money was ****** from my account which even to date I'm still struggling with receiving a recording from vodacom to proof to the bank that I'm not the person that authorized the sim swap and vodacom customer care blocked me from getting hold of them and the police advised me that I need to call vodacom when I'm with them which I'm unable to call,I have even send a letter to ***** dispute 07-31 August and I only received the reference number and nothing was done EC-1M6V-1WXOU0 and when I call the ***** department the lady that assisted me (Yashmi) is very rude and told me that I can even call for the rest of my life nothing will be done.