AM
Andre M
1 reviews | Active since Jan 2026
27 Jan 2026, 16:15
Vodacom
Vodacom.is deducting money without consent which is *****elent by law
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Replies (3)0
Replies (3)AM
Andre M's updateReviewer Update
27 Jan 2026, 16:29We called Vodacom and ask for an settlement amout which they give us.We did an bank transfer and setteld the amout in full.after 1 year they contacted us saying we have an outstanding balance.We did dispute this and they said they will investigate from their side.They listensed to the recordings and admitted it was an error on their side and that we will.be credited.Fast forward it never happened the total they claimed we own them jumped from 11k to 20k in.one month.They blacked listed us.We called the Vodacom numeeous times and every time we are transfered from one department to another .No on at their customer care centre could help us.Its furstrating and embarrasing .please assist.
AM
Andre M's update27 Jan 2026, 16:29
Reviewer Update
We called Vodacom and ask for an settlement amout which they give us.We did an bank transfer and setteld the amout in full.after 1 year they contacted us saying we have an outstanding balance.We did dispute this and they said they will investigate from their side.They listensed to the recordings and admitted it was an error on their side and that we will.be credited.Fast forward it never happened the total they claimed we own them jumped from 11k to 20k in.one month.They blacked listed us.We called the Vodacom numeeous times and every time we are transfered from one department to another .No on at their customer care centre could help us.Its furstrating and embarrasing .please assist.
Vodacom's replyOfficial
28 Jan 2026, 07:22 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jan 2026, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Andre M's updateReviewer Update
28 Jan 2026, 08:37We are tire of talking to consultants that are unable to help us .We want to speak to an manager or higher.As we get transfered from department to another .Remember Vodacom admitted iy was an error on there side we have being an vodacom client for 9 years and during that period we have never ever missed an payment ever.
AM
Andre M's update28 Jan 2026, 08:37
Reviewer Update
We are tire of talking to consultants that are unable to help us .We want to speak to an manager or higher.As we get transfered from department to another .Remember Vodacom admitted iy was an error on there side we have being an vodacom client for 9 years and during that period we have never ever missed an payment ever.