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Nobukho N

1 reviews | Active since Feb 2023

18 Oct 2023, 09:35

Vodacom

I wish I could give zero stars.

I had an account with Vodacom which ended in October 2022. They continued to deduct money from my account until February 2023, after I sent them multiple emails and a negative review.

I checked my credit score and I am now blacklisted for an account that I paid fully. When I enquired, I saw that it was because Vodacom said I owed money from April 2023 - July 2023. How did they calculate this, I do not know. I paid my account in full and now they are blocking me from applying for credit or anything because I "owe" them.

Going to their shops does not help, because they give you a number to call and that number is useless. It seems that this company just likes to take people's money.

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2023, 12:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team