Vodacom

My father has been with vodacom for over 20 years. At the end of his two year contract he will be notified. He will go to the closest store and upgrade to the contract that will be the most rewarding for him. He was told the amount of his contract and every month he will will pay it into vodacom's account! Always on time!!! His contract has been upgraded(three monts ago) without being notified! No one told him the amount that needs to be paid! So he has been making the same payments as every other month... But it was short since once again NO ONE TOLD HIM ABOUT THE NEW AMOUNT THAT NEEDS TO BE PAID!!! His phone got locked and needs to pay close to R2000 befor it can be active again!!! In tthe past few days he could not make any calls and lost alot of business due to your professional way of dealing with your customers!!! No permission was given to upgrade his contract in any form!!! I would really appreciate it if someone can get in contact with me to hear your side of the story befor taking this further!!! You can contact me on ***.