Vodacom *****

After reporting *****ulent actions on my account 3 months ago and monthly thereafter, as well as many many calls to customer care (and tryed phoning on a *****ulent follow up telephone number that was given to me that just rings ),once again R5829.51 was deducted from my bank account. I DO NOT HAVE A VODACOM ACCOUNT. How is this possible !!! ?? What security checks are being done??What is Vodacom going to do about closing this account as well as my credit rating and all costs that has occurred ? It is appalling that none of the multiple outlets that I went to were able to guide me or advise me as to how to escalate this matter except to say you have to wait ! I would think that with all the ****s and ***** going on that Vodacom would take matters like this seriously and attend to them as soon as possible??