1 reviews | Active since Jul 2024
Vodacom
I have recently been ****med, I have a contract with Vodacom which was due for an upgrade, spoke a consultant which informed me about this and then we went ahead with the upgrade on the 23/05/24. When I called Vodacom to check on how far is the device since I did not receive any communication from them nor the delivery details to track the device, I was then told that the device was delivered to myself on the 28/05/24 at 14:47 and my ID was produced and scanned on that day and I signed for the device. At this stage I was now engaging with a lady from Vodacom RewardsCo who requested the documents from RAM which is the ID, proof of residence and the vodacom invoice, she sent those documents to me and I checked them thoroughly and I noted that my ID was forged, proof of residence is letter from the college that I do not know and I have never attended. She then advised that I do an affidavit and send to ***** dispute with my ID and my proof of residence, someone was assigned to my ticket or query from the 19/06/2024 since then I have been receiving text messages that someone is being appointed to assist with this ticket but yesterday 01/07/2024 I received an email to say the ticket has been closed. Unfortunately I have not received any correspondence or call or feedback to notify me with this issue whether it was resolved or not. Its either Vodacom is doing these *****ulent activities with its employees or someone is working with someone to do such things to customers. I have been patient and cooperative but Vodacom is failing to communicate at the end of the month this device shows on my statement and I as the customer I am not provided with any communication nor feedback on this query. Yesterday I sent an email to the same ***** dispute department querying why this ticket is closed with no explanation to myself as the customer that was ****med and I am still awaiting their response. Lord knows when they will decide to respond, Vodacom is really not the org to for when looking for a contract. The consultants will send you pillar to post when wanting assistance, customer service, rewardsco then back to customer service because RewardsCo do not deal with such issues, it is sickening.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Yesterday I received a call from a lady at 16h30, I forgot her name. She told me this query was never supposed to be reported to ***** dispute, it was supposed to be dealt with by RewardsCo as they are the ones that initiated an upgrade on my profile. This morning I received a call and I spoke to Mohally or Mohale and he advised that its back office that needs to deal with this query, and they are currently dealing with this matter few minutes after I receive another call, Spoke to Siphesihle from back office and he said he doesn’t understand where the issue is because they do not deal with ***** matters, this matter is supposed to be referred to ***** dispute not back office. I then had to give him a background because apparently he doesn’t know what the query is. I have been sent pillar to post with this matter with no resolution from May to date. I asked a simple question, why is the ticket number closed both Mohale and Siphesihle couldn’t answer. All I want to know is this matter resolved since the ticket number that I received for matter is closed? I seriously regret doing this upgrade because I am getting no assistance or feedback. The consultant Luyanda Shozi who did the upgrade with me should answer as to where is this device because I do not have it, I have said that several times. My ID was forged including the proof of residence, I submitted correct documents to ***** dispute but recently the people that have called me they say you agreed to the upgrade, which I don’t dispute, Yes I agreed for the upgrade to be done but issue here is that I did not receive the device not that I agreed to upgrade, I don’t know whether it is an issue of comprehending or the consultants just lack customer service and they just don’t know how to solve such issues. I need to know what is happening and I need that device removed on my profile, I seriously won’t account for something I don’t know and an employee of Vodacom who did this is walking freely. And somewhere, somehow, someone is covering this mess.
Yesterday I received a call from a lady at 16h30, I forgot her name. She told me this query was never supposed to be reported to ***** dispute, it was supposed to be dealt with by RewardsCo as they are the ones that initiated an upgrade on my profile. This morning I received a call and I spoke to Mohally or Mohale and he advised that its back office that needs to deal with this query, and they are currently dealing with this matter few minutes after I receive another call, Spoke to Siphesihle from back office and he said he doesn’t understand where the issue is because they do not deal with ***** matters, this matter is supposed to be referred to ***** dispute not back office. I then had to give him a background because apparently he doesn’t know what the query is. I have been sent pillar to post with this matter with no resolution from May to date. I asked a simple question, why is the ticket number closed both Mohale and Siphesihle couldn’t answer. All I want to know is this matter resolved since the ticket number that I received for matter is closed? I seriously regret doing this upgrade because I am getting no assistance or feedback. The consultant Luyanda Shozi who did the upgrade with me should answer as to where is this device because I do not have it, I have said that several times. My ID was forged including the proof of residence, I submitted correct documents to ***** dispute but recently the people that have called me they say you agreed to the upgrade, which I don’t dispute, Yes I agreed for the upgrade to be done but issue here is that I did not receive the device not that I agreed to upgrade, I don’t know whether it is an issue of comprehending or the consultants just lack customer service and they just don’t know how to solve such issues. I need to know what is happening and I need that device removed on my profile, I seriously won’t account for something I don’t know and an employee of Vodacom who did this is walking freely. And somewhere, somehow, someone is covering this mess.