vodacom

Hi i"ve been a vodacom costumer for more than ten years now,but on the 26 Dec 19 i lost my phone then i did everything to submit my clain from insurance,on saturday i did some follow up on how far is my claim i was very suprise when one of they are consultant telling me that when i lost my phone my sim card was not in use,but i lost the phone with the same sim card.then when i ask her to give me the prove for that since she ask me to hold for almost 45 minutes.i dont think i will ever advise someone i know to take contract with vodacom and also i cant wait for my contract to finish with then.this vodacom insurance it just another way of taking our money without keeping they are promises.till today am still waiting for prove.