Vodacom

Hello Peter my name is Gugulethu Kubheka I have bought a contract phone through vodacom I was called by one of the contract call center agent for an insurance I did take telephonic insurance with them and to my suprice my daughter lost the phone when I wanted to claim I was told that the phone was not insured and when I have asked for the voice recording I did on that particular day they are taking me from pillar to post the recording was done on 11/9/2020 by Lebeta R the number in question is *** I've spoken to Gugu, Marcus and Rethabile still no answer its been a month now can hello Peter help coz I know according to the day that the insurance was taken that all the phones are covered.