JL
Jannie L
1 reviews | Active since Dec 2019
23 Dec 2019, 17:36
Vodacom
If I sell something to someone, I have to provide a proof of delivery before I get paid. It's like business. Except at Vodacom. Two contracts have been concluded in my name with ***** and after almost 3 months there is no solution yet. I have to pay the ********** transactions (of tens of thousands of rands), otherwise my phone bills will be blocked. I have now decided to refuse to leave their premises until they solve the problem. I have to mention that the staff of the local branch is doing everything to help me, but the mighty head office is not moving a finger! So I'm sleeping my 1st night in a Vodashop tonight!
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Replies (1)Vodacom's replyOfficial
24 Dec 2019, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2019, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
