Vodacom

I actully do not know where to start regarding my issue with Vodacom.

I want to cancel my contract so I called the upgrade and cancellations number for help. I spoke to a consultant and they said they will send a premature cancellation quote. We got the quote and paid the full amount of R18499.21 on the 30th of July and sent all the documents required along with a proof of payment. On the quote it states “As soon as payment made is reflecting, your cellphone number will be disconnected and any accumulated bundled minutes will be lost”.

We understand that we would have to pay for July but August and going forward 11 months would be covered by the quote.

We sent a copy of the ID, the signed acceptance of the quote and the proof of payment to ***. Doing all that we thought all would be done.

Well we on the 9th of August my phone has been loaded with all the benefits for August! We have called Vodacom more than 7 times been told to speak to other departments but we figured out they credited the account instead of cancelling it. We still have no idea what is going on no consultant or team leader can help. They say it’s the back office?? We can’t get hold of them. So we tried Facebook and then they said send the documents to customer care we have done that about 6 times we have also sent screen shots to prove the emails were sent but yet no one but no one can trace the payment and allocate it to be cancelled! Vodacom I do not understand why it’s so hard to cancel the contract when we have paid Vodacom and no one can help? I mean if they open the account why can’t they see what’s going on?

Vodacom we have paid the full amount and it’s a large amount so we will not pay for August or accept the fact the contract is in credit! Please just cancel the contract!! Pathetic service!!!