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Sibongile C
1 reviews | Active since Aug 2019
22 Oct 2024, 13:08
Vodacom *****
I reported a ***** case in August 2023 were I shared the documents which Vodacom requested from me.When I was checking for feedback at the store, there was no movement and this was later removed from my credit record with no further communication , only for it to reappear again on my credit record as an account in default from August 2024 and I am being taken from pillar to post even when I keep mentioning how urgent this matter is. That time I am not even a customer of Vodacom….. Is this how you treat people who are not your customer….. yet? I am ready to open a case against Vodacom
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Replies (3)
Vodacom's replyOfficial
23 Oct 2024, 08:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2024, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sibongile C's updateReviewer Update
23 Oct 2024, 15:17Hi Vodacom, I am still waiting for your consultant to contact me….. I don’t how much more should I say how urgent this matter is, it’s affecting my life
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Sibongile C's update23 Oct 2024, 15:17
Reviewer Update
Hi Vodacom, I am still waiting for your consultant to contact me….. I don’t how much more should I say how urgent this matter is, it’s affecting my life
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Sibongile C's updateReviewer Update
07 Nov 2024, 22:14Thank you for getting back to me and confirming that it was *****, I am currently waiting for this to be removed from my credit record. I specifically want to thank one of your forensic team members, G Jacobs, who treated my issue with the sensitivity required. He took the time to hear me out when I called and expressed how this matter was affecting my life and he provided me with detailed feedback I needed on Friday, 25 October 2024. Although everyone else took a bit of time to get back to me, I appreciate the feedback.
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Sibongile C's update07 Nov 2024, 22:14
Reviewer Update
Thank you for getting back to me and confirming that it was *****, I am currently waiting for this to be removed from my credit record. I specifically want to thank one of your forensic team members, G Jacobs, who treated my issue with the sensitivity required. He took the time to hear me out when I called and expressed how this matter was affecting my life and he provided me with detailed feedback I needed on Friday, 25 October 2024. Although everyone else took a bit of time to get back to me, I appreciate the feedback.