Vodacom ****

Vodacom has mislead, misinformed and ****med me. After I spoke with their sales department over the phone early January 2023 I agreed to purchase Huawei through a contract. On the 13th of January 2023 they sent me an email with an attachment titled "New Activation Quote" from ***. The Quote should two "Options", namely (a) Option DV2K26CAAZ that had Huawei nova Y61 Mint Green + 2GB Data and Free Theft Cover, (b) Option DV2K26CAAZ that had 1GB Top Up. On both nothing was said about sim cards. On the 19th of January, I received a welcome to vodacom email with no attachments, no information regarding sim cards. That was the last communication I received from vodacom. NO ONE called me or informed about the two sim cards which were delivered with the phone. The sim cards looked exactly the same. I received one device, the Huawei Y61 with 2 look alike sim cards. I inserted the sim cards on the device without knowing which one is insured and which was is not insured with the device. Back in In January until last February there was a coverage problem in Molteno, EC, where I live. Both sim cards only showed x, no service. I tried Twitter using a cousin's phone to inform vodacom. One day one sim card started showing network bars, the other was still with "no service". I tried to activate the device. It was a struggle as the network was weak. I decided to keep the device unused until I go to a nearby town where the coverage is better. Then on the 22nd of February 2023 the device was ****** on my way to Cradock. I tried to blacklist the device on the 28th of February but vodacom started telling me about usage and which sim card is not insured. I went to the Queenstown branch where I finally blacklisted the phone on 7 March 2023. Upon blacklisting there was a problem with the device activated on my contract, it showed Samsung S10 instead of the one I purchased. The guy who helped me at the store emailed for "update". Nothing was done until I called days after. Over the phone the right device was updated with insurance policy. Now the problem becomes when I'm told that from the two sim cards I received with numbers (a) *** and (b) *** that it was sim (a) that was insured but this was never told when I received the sim cards and this is despite the fact that I inserted both sim cards, a and b the same day when I attempted to activate the device. The phone is a dual sim and I was of the view that both cards were meant to be used at once. Again the both sim cards were not marked when I received them. Apparently your system picked usage on sim (b) *** which was one of the cards you gave me and which is the sim which picked network days after. Sim (a) *** has no usage because it showed "no service" since I inserted both sim cards on the same day. Now I feel ****med because no information was sent or communicated to me about which sim card is the "main" also both cards where exactly the same with none marked. Now I want vodacom to process my insurance claim since I'm not at faulty. A guy from the store using the email *** from Queenstown branch has sent the claim form and attachments from 7 March 2023, no one contacted me nor the store about this until yesterday I went to the branch where calls were made. This is making me look at vodacom differently. How can they fail to inform a new customer about how things work? Why were the sim cards not marked? Why was I not informed about my numbers? Vodacom has to process my claim because all this is their fault of customer negligence and violation of the right to information.