Vodacom - cutting off outgoing services on my contact and their poor client service.

When i tried to call, sms or use my data since yesterday morning(9th July 2019) the only message i receive is “the service that you are trying to access is not available, please contact Vodacom”.

Trying to call Vodacom's customer care line is also a nightmare because you can’t speak to anyone it is just the answering machine with options. So i went in store and the manager was very helpful, checked if everything on my profile is fine (my account is paid to date) and did a network reset etc. He phoned headoffice and they tried a few things and just said “sorry we cannot help you the client have to wait until 11th July 2019 when the reference number due date is.”

This is unacceptable I cannot do my job as phoning my clients is not possible. If i drive there is a security risk because what if i get in a emergency situation and i am unable to call someone.

I pay my account every month, they haven’t asked me for money once but they just cut off my account for 3 days now without warning or explanation, and when you query the situation no one can assist.

The exact same thing happened in 2016 and i had to wait 4 working days. Not a sorry afterwards nothing. Vodacom don’t feel anything for their clients and they service is very very poor!!

UNACCEPTABLE!!!!!!!!!!!!