Vodacom cutting my lines and not refunding me

Since June I had problems with my account with Vodacom. I have been a customer registered 9years on going with the same contract.Ever since June when I made a Late payment they have been suspending my account in which it was fully suspended and I had to pay over R7000 just to reconnect All 3 my lines.I went to a Vodocom Shop in June after submitting the same papers in 2009 after i got married I am still on my ****en name in which i have submitted papers again in 2011 and 2013 and 2014 I have moved from Capetown in 2011 and submitted papers ad the nearest Vodacom Shop still my statements is going to the same address I stayed in , in 2009. I went for a upgrade in 2012 in which I went from a blackberry to a Samsung S4 again I signed a new upgrade contract in which i asked them to remove my Black Berry Charges. After 3 attempts going to a Vodacom Shop again nothing was done.<br> Again on the 13th of February 2015 all my lines was blocked.After a complaint to account department I am still on my ****en name , Statements still going to my 2009 address, and I am still paying for Black Berry Charges in which i have a Samsung S4 for 25months...No refunds just lines keep on being cut??Please Help