DS
Dulcidio S
1 reviews | Active since Jul 2018
10 Dec 2019, 22:00
Vodacom cutting my cell connection.
Vodacom inshort did not take my debt order on the day I asked them to which is the 1st then only 4 days later they sent order bounces. Which they didn't inform me. Till to day which I got a message saying I need to pay my outstanding fee which includes this month and next months debt order which is now north of 4k, I phoned them saying I would pay the short fall of last month and they agreed to it they said I have till the 16th to pay it I said I would try pay it today unfortunately due to loadsheading i could not pay them this after noon. I then payed then this evening and now they have cut my cell connection which is utterly not acceptable.
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Vodacom's replyOfficial
11 Dec 2019, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Dec 2019, 12:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Dec 2019, 12:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team