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Byron B

1 reviews | Active since Jul 2016

31 Jul 2016, 15:24

Vodacom cutting data and minutes before month end

<p>I start a new package on the 1 August, on the 31st they canceled all my old Data etc not at 12am but at 9:00am in the morning, that to me is theft, when I phoned I was told you will loose all data which is fair enough if I loose it on the 1 August not a day early. That is theft I paid for it up and includng the 31st. </p> <p> </p> <p>you are more expensive than other service providers and your attitude toward your customers sucks.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2016, 05:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2016, 14:24
Official

Dear Byron,

I hope I improved your Vodacom experience. Have a great day.

Regards,

Cassandra