Vodacom cuts lines while the account is paid

Someone by the name of Nelisiwe from Vodacom called me on 16/10 at around 16H15 and said my account is outstanding. I rep**** that the account has been paid in full and asked her to check their records. She said OK and put the phone down.

Today 17/10 at 8H13 I received an SMS "Your Collections Outgoing Calls Bar has been activated and valid until" and the next moment Vodacom suspended my lines while the account has been paid in full.

I've made several calls (spoken to Mfanelo, Akanyang, Koketso and lastly to Zanele) and just could not get anyone to resolve this mess. The account has been paid in full every single month for the more than 20years I've been a Vodacom customer!

I feel that this is disrespectful harassment and bullying, and have no alternative but to consider ending my business relation with Vodacom!