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Andre C

1 reviews | Active since May 2016

19 Mar 2019, 09:02

Vodacom cut lines AFTER arrangements were made and saying they will deducts month end

All 3 my vodacom cellphone lines were cut this morning but when I call in to ********** , it gives me the outstanding amount for Feb and March and it clearly states that the FULL amount will be deducted on 29 March 2019. So that is fine but now after this and after payment arrangements were made last week via the same ********** number, my line was STILL cut. Can Vodacom please reinstate all 3 lines and this is used for business!!!!! Like the only voice said, payment will be deducted on 29 March 2019!!!!! Still don't understand how my lines are cut AFTER payment arrangements were made! Please contact my wife on the 079523 number as I am in meetings and she will be handling this! PLEASE this is urgent that our lines be reinstated!!!!!!!!!!

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Replies (8)
Vodacom
Vodacom's reply19 Mar 2019, 09:21
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
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Andre C's update19 Mar 2019, 09:46
Reviewer Update
Can Vodacom please un-suspend all 3 my lines. When calling into ********** in clearly states that the total amount of both months will be deducted on the 29th March 2019 so how can you suspend / cut lines if the debit order has not been deducted as yet! Please phones are used for business, please!
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Andre C's update19 Mar 2019, 10:03
Reviewer Update
I can make the payment on Saturday 23 March 2019 but please un-suspend our lines!! I cannot make any payments if my lines are cut as I cannot work! Arrangements were made AND the online voice on 08219.. clearly states the total amount of R4869.31 (for both months) will be deducted so how can it state that both months will be deducted but yet lines are still suspended / cut ?!?!?!? PLEASE un-suspend the lines!
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Andre C's update19 Mar 2019, 10:47
Reviewer Update
It has been almost 2 hours and I have had NO feedback from Vodacom. I logged into my Vodacom online account and once again made payment arrangements by selecting the date of 23rd. Still waiting for sms confirmation but took a photo. Can someone please un-suspend all 3 contracts!!!!! Please this is of utmost urgency!
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Andre C's update19 Mar 2019, 11:02
Reviewer Update
Logged into my Vodacom online account AGAIN and resubmitted debit order but it only gave me the dates of the 26th, 27th, 28th and 29th, nothing earlier!!!! Can someone from Vodacom PLEASE CONTACT US AND RESOLVE THIS ISSUE OR JUST UN-SUSPEND OUR 3 CONTRACTS SO THAT WE CAN CONTINUE WORKING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!!!!!!!!!!
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Andre C's update19 Mar 2019, 11:14
Reviewer Update
CAN VODACOM PLEASE CONTACT US OR AT LEAST RESPOND TO ALL 7 EMAILS SENT OR COMMENT ON THIS POST !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I NEED THIS SORTED NOW PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Andre C's update19 Mar 2019, 11:37
Reviewer Update
Almost 3 hours later and still NOTHING !!!!!!!!!!!!!! CAN SOMEONE PLEASE RECONNECT OUR LINES!!!!!!!!!!!!!!!!!!!!!!!!!!! You CANNOT state that two months will be deducted on a certain date and then STILL disconnect lines!!!!!!! PLEASE RECONNECT URGENTLY!!!!!!!!!!!!!!!!!!
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Andre C's update19 Mar 2019, 13:05
Reviewer Update
Going onto 5 hours and NOT a single person from Vodacom has called or emailed or responded to Hellopeter or any emails. Vodacom should not have a customer service department as there is NO customer service! Absolutely ridiculous!!!!!!!!!!!!